Frequently Asked Questions
Everything you need to know about your MaiTai Collection experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
MaiTai Collection is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with factories that ensure fair wages and safe working conditions.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.